Privacy Policy
Effective Date: Jan 20, 2026
At Patten Monument MFG Co INC ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at pattensmichiganmonuments.com or contact us through any of our locations.
Information We Collect
When you contact us, request a quote, or submit a form on our website, we may collect the following:
- Full name
- Email address
- Phone number
- Mailing address
- Details about the memorial or product you are inquiring about
- Any other information you choose to provide
We also collect non-personal data automatically through log files and cookies, including IP addresses, browser type, and pages visited. This data is used solely to improve site performance and is not linked to your identity.
How We Use Your Information
We use your information to:
- Respond to your inquiries and quote requests
- Schedule and confirm consultations or appointments
- Process and fulfill orders for monuments and memorial products
- Send you updates related to your order or service
- Communicate with you via phone, email, or SMS/text message (if you have opted in)
- Improve our website and customer experience
- Prevent fraud and maintain security
SMS / Text Messaging
If you provide your phone number and consent to receive text messages from Patten Monument MFG Co INC, the following terms apply:
- You may receive text messages related to your inquiry, appointment reminders, order updates, or general customer service.
- Message frequency varies based on your inquiry and interaction with us.
- Message and data rates may apply depending on your mobile carrier and plan.
- To stop receiving text messages at any time, reply STOP to any message we send. You will be removed from our messaging list immediately.
- To request help, reply HELP or contact us at ryan@pattensmichiganmonuments.com or 269-945-5922.
- Your SMS opt-in information will never be shared with or sold to third parties for marketing purposes.
Cookies
Our website uses cookies to enhance your browsing experience. You can disable cookies through your browser settings. Note that some site features may not function properly if cookies are disabled.
Third-Party Services
We may use third-party services (such as advertising networks and analytics tools) that have their own privacy policies. We do not control those policies and encourage you to review them separately.
CCPA Rights (California Residents)
If you are a California resident, you have the right to request access to, deletion of, or opt-out of the sale of your personal data. To exercise these rights, contact us using the information below. We will respond within 30 days.
GDPR Rights (EU Residents)
If you are located in the European Union, you have the right to access, correct, delete, or restrict the processing of your personal data. Contact us to exercise any of these rights.
Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted information to us, please contact us immediately.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
